With an international reputation for creative and innovative approaches, and over 35 years' top agency experience, Bryan is especially well known for his expertise in all aspects of industrial, commercial and institutional research. He is a leading thinker on
Neil has over 25 years' agency-side experience, specialising in brand development and communications effectiveness.
Neil brings his experience as Managing Director of The Research Business International and Head of Solutions Development for Synovate in Western Europe to the RS team. A Fellow of the Market Research Society, Neil is a frequent speaker at industry events on brand strategy research and quantitative research issues.
Kate has developed RS Consulting's expertise in researching consumer technologies in global markets. She is a highly experienced moderator and also a champion of combined methodologies, such as:
Elke has 15 years' experience in international market research on both the client and agency side, in IT, leisure, manufacturing, public transport and retail sectors. She is an expert in advanced analytical techniques for gaining insight into the customer experience. Elke also has real strengths in helping clients to measure and model customer satisfaction, loyalty, and the economic impact of dissatisfaction on behaviour and business revenue.
"; bios[5] = "Martin runs RS Consulting's customer satisfaction group. He is renowned for his data analysis and interpretation skills and for his expertise in a wide range of innovative statistical and trade-off techniques, including Adaptive Conjoint, Discrete Choice Modelling, Neural Network Modelling and SIMALTO.
Before joining RS Consulting in 2000, he worked in Paris as part of the operational marketing team of a major telecoms equipment company.
Andrew joined RS Consulting in 1999 after graduating from Cambridge University, and now leads our Pensions and Public Policy research division.
He has designed and managed many high-profile projects commissioned by central government departments, regulators, public bodies, and the pensions and financial industries.
Andrew's research programmes answer a wide spectrum of issues including policy evaluation, impact assessment, thought leadership, communications evaluation and new product development.
His reports are required reading of ministers, senior government officials and captains of industry.
"; bios[7] = "Bill's very extensive experience in industry (wit/h Goodrich and Raytheon) brings first-hand understanding of real-world client issues to his consulting assignments. Bill advises clients on key account management, direct and indirect channels management, acquisitions and joint ventures, product development process, new product introductions, and the challenges and demands of satisfying customer needs while fulfilling internal expectations.
Bill has an MBA from the Harvard University Graduate School of Business Administration, and a BS in Business Administration and Economics from Bowling Green State University.
Mark is a consulting expert with great experience in the very broadest sweep of businesses and commercial issues, ranging from telecoms and wireless technologies marketing, mergers and acquisitions evaluations, to channels strategy for business-to-business products, all with a strong international focus.
Before his consulting career, Mark worked as an internal consultant for McMaster Carr, Inc., one of the nation's largest industrial distributors. Mark has an MBA from the University of Chicago Graduate School of Business, and a BS in Economics from Rockford College.
Since joining RS Consulting USA (formerly The Richmark Group), Richard has worked on a wide range of assignments in a variety of industries. He has extensive experience with trade-off methodologies (particularly Simalto Plus) and helping clients develop new products and services. Also he has worked with numerous start-ups and commercial/industrial distributors to evaluate opportunities and develop successful marketing strategies. Richard holds a BS in Chemical Engineering from Rensselaer Polytechnic Institute, and an MBA from Northwestern University's Kellogg School of Management.
"; bios[10] = "Dick leads RS Consulting's team in Chicago. A vastly experienced consulting practitioner, he has held many senior client positions in a wide range of industries, giving him an unrivalled breadth of marketing expertise on which to draw. He continues to consult with high-tech and Fortune-1000 companies including 3M, FedEx, ITW, ExxonMobil, Navistar, and Xerox.
A member of the American Marketing Association, Dick holds an MBA in Marketing and Finance from Northwestern University's Kellogg Graduate School, and a BS in Chemical Engineering from the University of Wisconsin.
Phil is a specialist in the design and implementation of multi-country quantitative research projects, especially in the IT sector, with a particular emphasis on segmentation and market share. His experience spans a host of technology products, including ink and laser printers, mobile phones, removable memory, internet printing, printer supplies and storage media.
In these and many other markets, Phil has helped clients to maximise revenue by exploring brand-price elasticity, customer loyalty issues and understanding why decision-makers change brands.
Karin has worked in international, consumer and business-to-business research in the UK, USA, Egypt and the United Arab Emirates.
An expert focus group moderator, Karin marries qualitative and quantitative research skills. She has particular experience in IT and telecommunications, where she has helped clients understand customer loyalty, test new concepts and products, and uncover the needs of early adopters. In the logistics sector, she has led international research programmes to examine branding and communication, as well as channel satisfaction.
Greg worked as a researcher at RS for over 5 years before moving into a client service role at the beginning of 2008. His experience in working closely with clients is complemented by his research background: Greg is as comfortable with domestic B2C qualitative studies in the telecoms sector as he is with international B2B quantitative thought-leadership projects in the financial sector.
Halfway to achieving Chartered Marketer status within the CIM, Greg's goal is to ensure that our clients' expectations are always surpassed.
Kasia's key area of expertise is qualitative research design and focus group moderation; especially the use and application of advanced qualitative techniques. With more than eight years' practical research experience, Kasia previously worked for two agencies in Poland, mainly in the Polish market, but also overseeing and managing regional projects in other markets in the CEE (Czech Republic, Hungary, Latvia, Lithuania, Estonia).
"; bios[15] = "Chris has been Finance Director of RS Consulting Group since 2006, becoming Joint Managing Director in 2009. He is a qualified chartered accountant with over ten years' experience of the research industry and an extensive financial management background, having fulfilled senior finance roles at TNS and the CIPD.
"; bios[16] = "Sara joined RS in 1997 and has nearly 15 years' experience in the international marketing industry, and extensive experience of international quant and qual research in both business-to-business and consumer research. At RS Sara has worked extensively in B2B within the IT, Telecoms, Logistics and Industrial sectors and more recently within the Public Sector.
Sara leads both qual and quant teams on complex, multi-country, multi-phase studies covering both developed and developing markets and is an experienced report writer. Sara is able to tackle the most complex of business issues, her expertise stemming from a sophisticated understanding of IT, Business and Value Chain activities. Sara is also RS Consulting's Quality Manager, successfully implementing our group operating procedures in order that we achieved group registration to ISO 20252; 2006, the International Standard for Market Research in April 2008.
"; bios[17] = "Victoria has over 7 years' experience in marketing and social research, gained in both agency environment and client-side. She has experience and knowledge of a wide range of methodological approaches and sectors, specialising in projects requiring a combined quantitative and qualitative solution. A versatile researcher, Victoria is as adept at managing studies involving complex conjoint analysis as she is conducting sensitive face to face interviews in respondents' homes. Reflecting this, her clients include, global corporates, public sector organisations and charities.
She joined RS Consulting in 2002, following a year of post-graduate study and work in Spain. Victoria spent a year and a half out as Market Research Manager for Macmillan Cancer Support gaining valuable experience in social research with vulnerable and 'seldom heard' audiences, investigating sensitive issues, and ensuring that research meets stakeholders' needs, particularly for policy development and campaigning. Victoria returned to RS Consulting in January 2010.
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